A Real Person Has the Final Say.
The Software Decides. The AI Never Does.
Yes, there's smart software under the hood. Here's exactly what it does — and what it never gets to do. Your rules are wired in as hard guardrails, the app makes the real decisions, and nothing reaches your homeowner until a person checks it.
Six Gates Before a Homeowner Ever Sees a Text.
Compliance check — runs first, in code
Before anything else happens, the system checks for STOP / opt-out / HELP. If a homeowner ever opted out, nothing goes out. This is the very first gate, and it's code — not a judgment call.
YOUR rules — hard guardrails
Your hours, your service ZIP codes, your no-go topics, your required disclaimers, your escalation triggers. These are wired into the system as rules it physically can't break — not suggestions.
A draft is written — inside the box
Only now does the assistant draft a reply, and only inside the box your rules allow. Drafting a message is the ONLY thing the AI does. It never sends, books, or decides on its own.
The app decides — not the AI
The software makes the real decisions: an active-leak or storm call is forced to a human, any draft that tries to quote a price or say “guarantee” is blocked, and anything off-pattern is escalated instead of sent.
A real person reviews it
Every drafted message lands in a review queue. During your pilot, our team reads every single one — approve, edit, reject, or flag-for-tuning. Nothing reaches your homeowner without a person signing off.
It sends — then logs into your CRM
Once it passes your rules, the app, and a human, the text goes out in your shop's voice — and the whole interaction is logged into AccuLynx or JobNimbus. Nothing re-typed.
Your rules are like a torque-wrench setting.
Set a torque wrench and it physically can't over-tighten past where you set it. Your rules work the same way — they're enforced in the code, so the assistant can only ever draft inside the box you allow. It can't decide to go past it.
A foreman signs off before the crew rolls out.
You wouldn't let a crew leave the yard without a foreman's check. Same here: every message gets a real person's eyes before it reaches your homeowner. If a draft breaks a rule, it's blocked, rewritten, or escalated to us — never sent on a guess.
Whatever's on Your Rules List Happens — Every Time.
Because your rules are enforced as code, not left to a robot's judgment. A few that hold 100%:
Never quotes a price
Never promises an appointment time you didn't approve
Never texts a number that replied STOP
Only contacts homeowners in your service ZIP codes
Never texts outside the hours you set
Always hands active-leak & storm emergencies to a person
Says exactly the disclaimers you require
Sounds like your shop — not a call center
We Sit Down and Build Your Rules List Together.
We gather what we need to tune everything to YOUR business first. Whatever you put on this list is locked into the system from day one.
Your services & what you DON'T do
e.g. no flat roofs, no mobile homes
Your service area
the ZIP codes and cities you'll travel to
Your hours & after-hours rule
when to reply instantly vs. send an after-hours note
Your booking link
so booked jobs drop straight onto your calendar
Who to call when a lead is HOT
your cell, your office, in the order you choose
Your voice & any must-say lines
how your front desk talks, and required disclaimers
Your CRM
AccuLynx, JobNimbus, or a webhook to anything else
Your consent basis
so every message is TCPA-aware from day one
Want to See It Run on Your Calls?
Book a 30-minute call. We'll build your Rules List and show you exactly what gets reviewed before anything sends.
Book a Pilot Call